Detroit, Michigan, United States
United States of America Indiana (remote)
United States of America Michigan (remote)
United States of America Ohio (remote)
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
In support of our ongoing growth, we are looking foraAssociate Customer Success Manager - Plextobuild and maintain strong customer relationships in order to facilitate a positive and productive long-term relationship and ensure customer loyalty. The position may be based out of our Troy, MI office or may be a remote role located anywhere in the Midwest or Eastern United States.
Responsibilities:
Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue.
Effectively renew all assigned accounts with favorable terms and conditions.
Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as recommend process/procedure changes to better utilize Plex's solutions and services.
Demonstrate expansion of the Plex solution beyond the functionality introduced during implementation processand consistently seek new business opportunities by presenting and recommending new Plex products, services, andpartner solutions.
Serve as a customer advocate within Plex, championing changes to the product and internal processes that will increase usage, success, and satisfaction.
Basic Qualifications:
Bachelor's Degree, or equivalent preferred.
Preferred Qualifications:
1-3 years in a customer facing role.
Empathy for the Customer.
Ability to manage multiple concurrent client relationships.
Critical thinking skills and attention to detail.
Ability to learn new systems and processes with ease.
Knowledge of Gain Sight, Salesforce.cometc..a plus
Experience working in Software or Manufacturing organizations a big plus.
Previous experience leading/facilitating groups in a business setting.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation is an Equal Opportunity Employer – Disability/Veteran.
If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at [email protected].
