Munson Healthcare seeks a Patient Access Representative to greet patients, family members and other customers in a courteous and welcoming manner to the hospital. This will require someone with a previous customer service or clinic/and or practice experience.
This is a great opportunity for someone who is seeking the ability to get some hands on experience in the hospital setting, which provides many avenues for growth!
Associates Degree or 2 years formal education or equivalent experience
Medical Terminology required or successful completion of medical terminology course in the probationary period. Failure to complete medical terminology will result in termination of employment.
Work Experience: Two (2) years work experience in customer service, healthcare or business related field.
Keyboard Computer Skills: Advanced keyboard, mouse, computer and Microsoft Windows skills. Must have knowledge and ability to learn, access and utilize 10+ of the computer programs listed below in the probationary, when appropriate for respective department.
The applicant will be expected to learn and maintain proficiency in all other applications relative to the position:
Microsoft Word and Excel, Current email system, Outlook RightFax GUI/Star 3M Coding Insurance verification systems Smart Web OTG scanning Power Chart Current scheduling systems Cerner Applications HealthWorks STIX Versus Sunquest Mysis HBOC Cash Posting and Apex Applicable EMRs Huron Applications
Must be able to pass a typing test of at least 40 words per minute with under 6 errors.
Other Entry Requirements:
Knowledge of ICD coding preferred.
Proven ability to communicate effectively with both public and co-workers orally and in writing, and the ability to work positively with all levels of staff in completion of job responsibilities.
The person must be highly mobile to assist patients, family and visitors when needed.
Has basic understanding of Relationship Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times.
Is required to meet minimum quality and productivity scores as defined by management.
Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner.
Exercises a high degree of control over confidential medical information.
Keeps offices and work area orderly and properly stocked.
Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
Acts as a preceptor for new hires to provide all levels of education required for that position.
Performs other duties as assigned by the PAS leadership team.
Greets and directs patients and/or families to testing and surgical areas in the facility.
Transports or arranges for transportation of patients via wheelchair, as needed.
Provides outstanding customer service to physicians and offices, MMC departments and patients.
Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements.
Reviews completed registration forms with patient before releasing to patient care areas.
Responsible for distribution and documentation of the Privacy Notice for HIPAA regulations.
And other duties assigned