Position Community Services Program Assistant
Classification P.A. 01 - 03 ($13.75 - $15.10 - $16.27) Hours 40/wk
Supervisor Manager of Self-Sufficiency Programs
Essential Function of the Job
To determine acuity, help identify resources and foundational eligibility for potential basic need assistance available through EightCAP’s current funding streams. To promote diversion and assess callers with the applicable tools which assists in triaging households for program placement and referrals.
Examples of Work
(Any one position may not include all of the duties listed, nor do the listed examples include all tasks which may be found in the positions of this class.)
- Assist caller’s respective to program applications and resources and it relates to basic need services.
- Practice diversion techniques with all callers who are at risk of crisis.
- Complete and/or update Basic Need Pre-screen Packet in a manner set out in agency policies/procedures.
- Complete Application or Evaluation Tool on callers who are unable to complete via electronic means; updating this information as needed for households who remain in need of services.
- Collect confidential information from clients and understand & abide by agency’s policies regarding confidentiality.
- Maintain knowledge of resources in the community regarding basic needs, homelessness, emergency shelter, housing, and food assistance programs to support the locally designed programs.
- When applicable, assist clients who come into the office with resources for internal/external programs.
- Maintain data quality for all information and demographics collected and record on call logs for self and others.
- Screen callers for emergency shelter resources in order to provide applicable information relative to needed services.
- Complete and keep current, needed certifications for this position.
- Maintain office in organized and neat condition.
- Other related general support duties as assigned.
Requirements of Work
- Ability to deal pleasantly and professionally with the public, clients and co-workers.
- Ability to assess caller’s homeless situation for prescreen packet completion.
- Knowledge of data entry and ability to type and input data into computer accurately.
- Ability to ask questions of a personal nature to clients without bias or judgement.
- Knowledge of other resources and programs that may be beneficial to the client.
- A satisfactory review of criminal history and Department of Health and Human Services Central Registry Check.
Desirable Minimum Training and Experience
- Training and experience in an office environment, with emphasis on customer service.
- A high school diploma or equivalent.