Intro:
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Summary:
The Premier Partner Operations team develops solutions for high-profile partners and creators by designing and implementing scaled systems to address issues impacting their experiences across the suite of Facebook products. Within Premier Partner Operations, the Protection team protects premier partners and ensures safe connections with their followers. We do so by understanding the landscape, identifying and analyzing problems and trends, and executing strategic solutions.
Required Skills:
Manage large-scale, complex projects and initiatives that impact entire Ops organizations
Design, build, and improve processes and systems that contribute to operational excellence
Cultivate relationships and drive collaboration on highly cross-functional initiatives
Ruthlessly prioritize and maintain continuous alignment with your stakeholders
Maintain accountability and produce high quality deliverables (for yourself and your project stakeholders)
Communicate effectively, zooming in and out effortlessly based on audience ranging from Operations Specialists to Leadership
Be a change agent by understanding organizational dynamics that influence adoption of process changes
Work with cross-functional teams to drive improvements to policies and processes across teams
Engage cross-functionally with other integrity and protection teams within the company to develop best practices for fraud prevention, conducting investigations, training, and tracking and reporting on trends to the team and supporting legal and technical enforcement actions against bad actors
Assist in the development of the long-term strategy in investigations and fraud risk management with out-of-the-box, innovative thinking
Address systemic problems and make continuous process improvements while interacting with all levels, setting objectives, driving results, and working cross-functionally
Easily communicate with technical and non-technical team members, working collaboratively across teams
Minimum Qualifications:
6+ years of experience in consulting or operations at a high-growth tech company
Project Management experience including managing multiple complex projects on timelines
Clear, concise communicator. Experience managing communications to wide audiences on various mediums (e.g., project plans, presentations, analyses, etc.)
Proven Leader. Experience bringing ideas to fruition and leading teams towards a common goal
Organized, fast-paced executor. Experience bringing clarity to ambiguity with little oversight
Preferred Qualifications:
MBA
Change Management. Experience leading initiatives involving large-scaled organizational transformations
PMP and/or ITIL certifications
Industry: Internet
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.