LANGUAGE SKILLS
Must be able to speak and write in the English language in an understandable manner. Must be able to
express self adequately in written and oral communication and to communicate effectively with
supervisor, staff members, residents and their family members.
Certified Nursing Assistant
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REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or schedule form. Applies process
improvement methods and techniques and identifies processes for improvement in daily work.
INTERPERSONAL SKILLS
Demonstrates active listening techniques; gains support through effective relationships; treats others
with dignity and respect; seeks feedback; follows the chain of command to resolve issues and/or
conflicts.
CONTINUING EDUCATION
Attends in-services and continuing education programs.
RESIDENT RIGHTS
Promotes and protects resident’s rights; treats residents with dignity and respect; protects resident’s
personal belongings; reports suspected abuse or neglect; avoids the need for physical restraints in
accordance with current professional standards; supports independent expression, choice and decisionmaking consistent with applicable law and regulation.
INFECTION CONTROL
Applies hand washing principles during daily work; demonstrates understanding of isolation and
standard precautions; recognizes signs and symptoms of infection and complies with the employee
health program; demonstrates understanding of the process for identifying and handling infectious
waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates
understanding of cross contamination.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.
INFORMATION MANAGEMENT
Computer knowledge and use is required. Enters or records data timely and accurately; protects
confidentiality of Resident information; protects data against loss or destruction; logs onto the system
using own password; logs off the system when leaving the work station; reports suspected violation of
security/confidentiality issues; reviews data and identifies trends.
WORK ENVIRONMENT
The work environment characteristics described are representative of those and employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of
this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic
chemicals. The noises level in the work environment is usually moderate.
ENVIRONMENT OF CARE
Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills;
maintains emergency supplies and equipment; demonstrates understanding of safety and security
procedures; applies safety and security precautions; demonstrates understanding of hazardous materials
plan; demonstrates proper use of equipment.
Certified Nursing Assistant
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CORPORATE COMPLIANCE
Report issues affecting resident care to the Administrator. If issues continue, the Corporate Compliance
Officer should be contacted immediately through the Concern Resolution Program.
PHYSICAL DEMANDS
The physical demands described here represent those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this job,
the employee is frequently required to stand and walk. Stooping, squatting, bending, lifting and
carrying, as well as other physical demands may be required The employee is occasionally required to
lift and/or transfer residents weighing between 100 to 250 pounds with the assistance of proper lifting
equipment.