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Check out the video below that shows the vital role our Nutrition Services Attendants play in providing patient and family centered care!
General Summary:
Responsible for all aspects of patient meal service which may include: answering phones in the call center; assembling patient trays; cleaning and sanitizing dishes, pot and pans, equipment and work area according to established standards; delivering and picking up patient meal trays; requisition, receive and put away stock and tasks associated with these activities. Communicates effectively. Provides excellent patient and family centered care and services.
Essential Duties:
Provide patient meal service including accurate portioning and presentation of menu items, set up of tray assembly station, and tray assembly. Transport tray carts and deliver trays to patients. Collect soiled trays and return to kitchen. Stock, distribute and/or collect patient menus.
Perform call center duties including ability to answer multiple line phone, input patient selections into computer while ensuring compliance to dietary restrictions and attention to special needs.
Obtain and document patient food and beverage selections, intake and other preferences as directed.
Perform dish room duties including breakdown of soiled trays. Washing, sanitizing and proper storage of pots and pans. Operate dish machine, properly handle and stock clean service ware and equipment according to established safety and sanitation standards.
Collect and dispose of trash. Sweep and mop floors. Clean and sanitize kitchen equipment.
Maintain work area including requisitioning, receiving, rotating and putting away stock while meeting established standards for safety and sanitation.
Transportation of food carts within the department, and to patient care areas or other locations as assigned.
Able to work independently and as part of the team.
Identifies and communicates opportunities for waste reduction and service improvements to leadership per established guidelines.
Meets productivity, regulatory compliance, and service standards for assigned area.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Standard Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Training:
High school diploma or equivalent.
Must be able to read, write, speak and communicate effectively in English.
Work Experience:
Food service experience preferred.
Certification, Licensure, Registration:
For Transporters Only: Driver's License and Industrial truck permit required by the hospital.
Other Qualifications:
Requires hand-eye coordination, manual dexterity, ability to distinguish food types for therapeutic diets, ability to function in a crowded, physically demanding fast paced environment for extended periods of time.
Knowledge or willingness to learn proper lifting techniques and safety precautions using equipment such as the dish machine, extractor, garbage disposals and potentially hazardous cleaning products.
Customer service focus.
For call center: strong phone etiquette skills, service orientation, and computer skills.
Must be able to prioritize and multi-task and keep focused in a busy, noisy environment.
WORKING CONDITIONS:
Physical Effort:
Physically demanding including lifting, pushing, pulling, bending, stooping, reaching for light to heavier objects and walking significant distances.
Call Center requires constant sitting.
Work Environment:
Fast paced, noisy, high volume food service kitchen.
Ability to work in temperature extremes (heat from equipment, hot and cold water, walk in freezer and refrigerator, loading dock).
* Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
