Resident QCS Service Technician - Pulp & PaperTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this position, you will provide technical support for PAPI Service, Process Automation Process Industries (PAPI) in Escanaba, Michigan,
delivering superior, professional service, remotely or on site.
You will be responsible for supporting the full lifecycle of ABB pulp and paper quality control products at ABB customer facilities under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp and paper quality control solutions.This is a position with global grade
17This position reports to
Sr Field Service Tech 2Your responsibilities
Maintain ABB's suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI (Human Machine Interface)/control software and maintaining the working state of the entire ABB quality control solution at site. Handle customer questions about the state of the ABB system
Handle customer service related issues while fostering the customer relationship and working to solve technical problems on site. Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other ABB personnel in support of service operations
On call for 24 hour emergency support service requests. Team rotation in most areas
Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of electrical theory and electrical safety is required for the training to be beneficial
Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
When required, play an active role in various projects such as upgrades, new installations or new functionality for customers
Coordinate work with other groups to ensure meeting commitments
Depending on the service requirements for a particular customer or region, this position may require travel
Basic to advanced understanding of the paper making process and process control a plus
Exposure to DCS (Distributed control system) programming and troubleshooting is beneficial but not requiredYour background
Associates Degree in a related field and minimum 5 years of electrical/electronics, instrumentation or process control related work experience required
Military electronics programs may be considered equivalent to this typical qualification
Experience or a special combination of education and experience and/or demonstrated accomplishments will be considered equivalent to this typical qualification
Candidates must know how to use electrical test equipment such as voltmeters or multi meters safely
Mechanical/Electrical aptitude is strongly preferred
Candidates must be comfortable using basic hand tools
Candidates should be able to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment
Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC so they can safely avoid contact
Ability to read electrical drawings and utilize for troubleshooting electrical systems is required
Candidates must already have a work authorization that would permit them to work for ABB in the USBenefits
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare planMore about us
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
We look forward to receiving your application. If you want to... For full info follow application link.
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
