Community Financial: We Create Belonging!
Would you like to be part of an organization that believes in being passionate about what you do?
Be a part of a team that cares relentlessly about our members and the communities we serve.
Join the CFCU team where we put our members and our team members first!
Compensation for this position starts at $22.55 hourly and may increase with relevant work experience and transferrable skills
Position Summary:
Community Financial Credit Union (CFCU) improves lives and strengthens communities by living our vision to be your truly local financial partner of choice, committed to inclusive and authentic relationships. Ensure that the member and employee experience is personal and simple. Share your passion for our members by delivering personal service by listening, guiding, nurturing and caring. Be a proud ambassador of CFCU including promoting and delivering on the goal of our Member Experience Manifesto to live our values-based banking philosophy by transforming banking to improve lives and strengthen communities.
You're proud to rep CFCU, and you get great satisfaction from helping members develop lifelong relationships with our organization.
The Member Experience Specialist II creates unparalleled in-person experiences for existing and prospective consumer members seeking specialized consumer, investment and business financial products and consultation that interface with CFCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent complex account maintenance and transactional requests, the Member Experience Specialist II will identify opportunities to expand existing consumer, investment and business relationships while positioning CFCU as a first-choice market leader and the primary financial institution for the members they serve.
Essential Functions and Responsibilities:
The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to CFCU's balancing standards and proper dual control.
Originate and expand member relationships by conducting an in-depth and personalized review of the member's financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
Stay on top of news about products and initiatives, ready to apply your learning to member interactions.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty.Additional Functions and Responsibilities:
Travel to branches as necessary.
Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRAs and consumer lending products to open and conduct required account maintenance.
Demonstrate a thorough knowledge of all digital banking products and services.
Meet or exceed monthly branch goals including the promotion of ancillary products and submitting partner referrals by showcasing the added benefits and impact to the member.
Build and maintain trust by confidently answering member questions and finding appropriate resolutions for a variety of complex or technical issues.
Engage in genuine and inquisitive conversation to identify best match products and services that fulfill unstated needs and deepen the member relationship.
Embody the principles of Everyday Personal Leadership in order to develop and maintain strong and productive working relationships at all levels of the organization.
Acquire specialization (become a subject matter expert) in one or two areas (examples: trusts, IRAs, business accounts, compliance, debt protection, etc.)
Position may also process cash transactions based on the needs of the location.
Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.Qualifications Required:
High school diploma or equivalent.
Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated proficiency at CFCU in a similar role may also be considered.
Ability to successfully complete the MLO background check process to obtain NMLS.
Proficiency using Microsoft Suite.
Core Competencies:
Member-focused: Championing our service philosophies to all internal & external members.
Productive: Achieving excellence with attention to detail.
Proactive: Taking initiative and ownership.
Analytical: Using critical-thinking and problem-solving skills.
Organized: Efficiently managing time and other resources.
Communicative: Accurately expressing oneself verbally and in writing.
Supportive: Being approachable, respectful, and team-oriented.
Teachable: Embracing continuous... For full info follow application link.
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
