Description
*Eligible for bonus opportunities*
Shift
Monday - Thursday: 11:00 AM - 8:00 PM
Friday: 8:00 AM - 5:00 PM
Summary
This position will report to the Collections and Contact Center Team Lead and will focus on Collections and Conversion Contact Center goals. Working in a phone intensive environment, the Collection Specialist will make/take outbound/inbound calls from delinquent borrowers to understand the issue causing the delinquency in the attempt to bring accounts current and keep them current in the future.
Requirements
Prior consumer debt collection experience preferred
Working knowledge of CU*Answers systems
Excellent written, verbal and interpersonal communication skills
Excellent negotiation, problem solving and analytical skills
Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus
Impeccable attendance history
Proficient in standard office software applications (MS Office)
Ability to meet departmental standards with regard to quality, efficiency, initiative, teamwork and overall performance
High school graduate or GED required
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
