Our Associates (part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates (part-time) are part of a retail team of high-achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate (part-time) position and demonstrate Harbor Freight Tool's Core Principles.
Profit Maximization
- Consistently exhibit expected behaviors to exceed financial goals
- Participate in company programs
- Participate in special events
Operational Execution- Proficient in all assigned areas of responsibility
- Accurate and timely completion of workload
- Adhere to all company policies and procedures
Talent Optimization - Exhibit job proficiency and expected behaviors
- Contribute to a team atmosphere
Customer Experience- Provide a helpful customer experience
- Ensure items are in-stock
- Ensure items are priced right
- Maintain a safe, clean, and organized retail store
Success Drivers
Action Oriented- Is action oriented and full of energy for the things they see as challenging
- Enjoys working hard
- Shows initiative
Composure - Is calm and professional under pressure
- Does not become defensive or irritated
Customer Focus- Acts with internal and external customers in mind
- Understands how operational execution directly affects the customer experience
- Establishes and maintains relationships with customers and associates through respectful and effective communication.
Shared Duties
Profit Maximization - Adherence to Injury Illness Prevention Program
- Assist in execution of Physical Inventory Standard Operating Procedure
Talent Optimization- Commitment to continued learning and self-development
- Drive and support teamwork
Operational Execution Customer Experience- Meet Customer Experience expectations
- Execution of store recovery standards
- Execution of daily cleaning checklist
Primary Duties- Participate in:
- Name Collection
- Extended Service Plan Program
- Inside Track Club Program
- Efficient processing of point of sale transactions
- Act as witness for till, safe, and deposit counts
- Other duties as assigned
Additional Duties- Execution of:
- Planograms
- Pricing
- Display Planner
- Execution in accordance with Standard Operating Procedure:
- Floor First Receiving
- Replenishment
- Recalibration
- Cycle Counts
Requirements
Experience
- Retail or Customer Service experience preferred
Education - High School graduate/Equivalent preferred
Physical Requirements - Ability to communicate with customers and associates in person and via e-mail and telephone.
- Ability to intermittently lift, push and/or pull up to 50 pounds.
- Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
- Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
Availability - Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
- Regular attendance is an essential function of the job.
