Mill Application Support Specialist
Technology and Computer-related
Quinnesec, MI
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ID:
212-382
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Full-Time/Regular
Job Description:
Purpose: The Mill Application Support Specialist is responsible for providing support, maintenance, and development of IT systems and applications that support the manufacturing operations of the organization. The successful candidate will have expertise in manufacturing IT systems and applications, as well as strong analytical and problem-solving skills.
The specialist works closely with business groups, IT teams, and vendors to facilitate solution delivery and support in a 24x7x365 fast paced manufacturing environment. As systems understanding grows the specialist will be assigned ownership of specific applications some of which may be used across the company.
Key Accountabilities:
Provide support and maintenance of IT systems and applications used in manufacturing operations at assigned location and other Billerud locations
Analyze and troubleshoot complex issues with IT systems and applications
Develop and implement solutions to improve the functionality, performance, and reliability of IT systems and applications
Create and maintain documentation for IT systems and applications
Collaborate with IT and manufacturing teams to ensure that IT systems and applications are properly integrated and aligned with the organization's overall IT strategy
Stay current with the latest technologies and trends in manufacturing IT systems and applications
Provide training and mentoring to IT and manufacturing teams on the use of IT systems and applications
Function as a subject matter expert for IT systems and applications used in manufacturing operations
Develop and deploy solutions to our customers according to development standards set for Billerud
Participate in after-hours IT on-call support rotation for local facility
Required Experience and Education:
Minimum Required Experience and Education:
AS/BS/BA in Computer Science, Computer Engineering, related technical field, or equivalent experience.
2+ years of Information Technology Application Support or related IT experience required
Required Skills
Required skills:
Minimum Required Skills:
Technical understanding of software development tools, testing methodologies, application and database design
Solid teamwork, organization, and communication (both oral and written) skills
Strong analytical, problem-solving, and communication skills
Strong attention to detail and ability to work independently and within a team
Strong ability to communicate effectively with both technical and non-technical stakeholders
Ability to manage multiple time sensitive, complex projects and issues simultaneously
Microsoft Office Suite Proficiency
Visual Studio Proficiency (C# or other languages)
Preferred Skills:
Experience with PI, Proficy, PARCView, Optivision and other manufacturing related applications
Experience working on remote or virtual teams
Experience with manufacturing operations and processes
Microsoft SQL Server object creation proficiency
Windows Server and Desktop experience
Travel: Occasional travel to other mill sites and or corporate headquarters. (5-10%)
Required Experience
Required Experience and Education:
Minimum Required Experience and Education:
AS/BS/BA in Computer Science, Computer Engineering, related technical field, or equivalent experience.
2+ years of Information Technology Application Support or related IT experience required
Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
Verso Corporation is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
