Position: Member Specialist - Allegan (Full-Time)
Location: Allegan, MI
Job Id: 2128
# of Openings: 1
We're here to make sure you understand the job responsibilities, but we also think it's important for you to get to know our culture and values so you can begin living your "I Am Honor" story on your very first day.
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to "Provide Solutions for Your Financial Success". We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It's no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we're not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!
Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.
Member Specialist - Allegan (Full-Time)
SUMMARY:
Responsible for providing excellent member service and maintaining strong professional relationships.
Assists members with new loans and products, open accounts, advises of status of accounts and furnishes information on loans and products.
Provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances.
Keep up to date on products and help maintain product literature.
Receives and processes loan applications.
Courteously and promptly resolves member questions and problems or properly refers them to appropriate personnel.
Performs miscellaneous duties as required.
QUALIFICATIONS:
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - Be the person "they" call first. (aka "I got a person")
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Genuinely welcome everyone. Provide a "WOW" experience. Engage and make their experience memorable.
See a Need, Fill a Need - Needs may be known or unrealized. Help others dream bigger.
Reason over Rules - If a process prevents you from filling a need, take action and challenge the process to make it better.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
EDUCATION/CERTIFICATION: High School Diploma or equivalent. Must be/or become registered as an MLO and have a Nationwide Licensing Number.
REQUIRED KNOWLEDGE: Knowledge of company products and sales policies and procedures.
EXPERIENCE REQUIRED: Customer service and data entry experience preferred.
SKILLS/ABILITIES:
Must have a demonstrated ability to keep finances in order.
Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator and office equipment.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination
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Honor Credit Union is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
