The Proposal Manager is responsible for managing the Customer Service Technical Writing team in support of Customer Services Sales and Solution Development. Today there is a focus on Conveyor/Sorter and Software solutions, however, this team is in a position to assist any Solution Development resources. This team will have mastery of the available automations and understand the features/functions needed to generate proposal documents in a timely manner.
What we offer:
Competitive Compensation and Benefits
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $75,000 - $165,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
Successfully defines workflows, jobs, and reporting relationships to obtain optimum team effectiveness and results
Monitors work queue and assigns work to Technical Writers based on bandwidth and expertise
Understands the Customer Service proposal needs and familiar with the available templates
Builds and fosters partnerships with Sales, Solution Development Team, Proposal Tools, and the Technical Writer Group to drive continuous improvement and improve proposal process
Develop standards to be used to streamline the proposal creation process including but not limited standardizing proposals, aligning on scopes, approving standard verbiage used in proposals
Provide guidance and support where automation tools fall short to support proposal needs
Assists in the development of on-line help screens for company products.
Manages Technical Writers by developing onboarding plans, training tools, and overseeing daily workload
Drives team development and satisfaction through goals, development plans, and one-on-ones
Participates in all phases of document development cycle, including project scope and requirements, documentation design, etc.
Impact of decisions on business operations can have a moderate level of impact.
Refers semi-complex, unusual problems to others
May recommend/ determine organizational structures and supervisory relationships for own segment of company.
Identifies and resolves readily identifiable, clearly defined problems
Assists in proposal writing when backlog requires
Other duties as assigned
What We Are Looking For:
Bachelor's Degree in a relevant field, such as English, Professional Writing, Engineering, or Computer science
2 to 4 years of experience preferred working with technical products
Exceptional writing skills to produce effective technical content for an engineering audience
Proven ability to plan and deliver work within an agile development process
Proficiency with content authoring, publishing, and multimedia development
Strong analytical and problem-solving skills with a high attention to detail
Exceptional ability to work with cross-functional teams to build partnerships and get things done
Experience in material handling systems or similar industry would be an asset
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.