AcenTek
Position Description
ESSENTIAL RESPONSIBILITIES/JOB TASKS
1. 25% Support and maintain network applications, according to AcenTek and industry
standards for the purpose of providing reliable and high-quality services to AcenTek
Subscribers. Tasks may include support, maintain, and configure VoIP Soft Switch,
Session Boarder Controllers, and VoIP application servers; support, maintain, and
configure Video Head-End equipment, middleware, and encryption servers; support,
maintain, and configure Internet DHCP servers, PE routers and BNG equipment;
troubleshoot and support wholesale video, voice, and internet services from third party
providers; respond to raised alarms according to company protocol and provide
resolution along with outage feedback when appropriate; create and update documents
and procedures that aid in maintaining network applications. Monitored by the
Network Operations Supervisor.
2. 25% Respond to service orders, repair tickets, and questions for the purpose of installing,
changing, or repairing network access and network applications. Tasks may include
the installation and repair of the following network elements: ethernet circuits for
AcenTek customers and ISP related services, fixed wireless and wireless point to point
networks, subscriber access networks and circuits including Ethernet, GPOn, xDSL;
customer premise equipment (CPE) including optical terminals, xDSL modems,
Ethernet and wireless access equipment; managing customer network solutions. Other
level three support tasks may include: update subscriber account and plant records,
response and closing of work tickets, perform CPE software upgrades, communication
with customers, internal departments and contractors to ensure satisfactory results
regarding the installation and repair of subscriber services. Monitored by the Network
Operations Supervisor.
3. 20% Maintain network infrastructure for the purpose of ensuring a reliable, high quality
network where high speed, low latency applications can be delivered. Tasks may
include repair and replace failed hardware and performs software upgrades on network
elements; maintain core transport networks including Ethernet, MPLS, SONET,
DWDM and TDM; maintain interior and exterior routing protocols, including BGP and
OSPF; maintain network access equipment including DSLAM, ethernet, and passive
optical network elements; maintain customer Access Platforms including xDSL,
GPON, Active Fiber, Fixed Wireless, T1, POTS, and VoIP; Maintain DC power plant
including batteries, rectifiers, inverters, associated cabling and distribution systems;
respond to raised alarms according to company protocol and provide resolution along
with outage feedback when appropriate; create and update documents and procedures
that aid in maintaining network infrastructure. Monitored by the Network Operations
Supervisor.
4. 20% Install and configure network infrastructure and application elements for the purpose of improving existing deployments and meeting company build out goals. The tasks for
this essential job function will be performed while adhering to company and industry
standards and remain within the scope of the project. These tasks include installation
and configuration of the following network elements: IP Routers and Ethernet
switches, Video Head End Equipment and Software, MPLS/IP, Ethernet, DWDM,
SONET, and TDM transport nodes, telephone switching hardware and software, DC
power plant-including batters, rectifiers, inverters, and distribution systems and
network monitoring equipment. Other tasks may include creating documentation
relative to the new network design, configuration, circuit tracking and standards
adherence. Monitored by the Network Operations Supervisor.
5. 10% Research and develop new applications and network infrastructure for the purpose of
improving network performance and expanding service offerings. Tasks may include
researching design concepts and operational facts of new applications through formal
training and/or self-study and field trials; Interface with internal departments, vendors,
and customers who may contribute to the overall design; implement new network
designs, equipment and applications in a lab environment and verifying their
performance and suitability for deployment; Document design and configuration
procedures in order to deploy these new elements in a production network. Monitored
by the Network Operations Supervisor.
