Our Vision: All youth achieve their full potential.
Our Mission: To build and support one-to-one relationships to guide the biggest possible futures for youth.
Each employee in Big Brothers Big Sisters of the Central Upper Peninsula helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include but are not limited to the following:
This position will connect children facing adversity with positive adult mentors that can help transform their future. This position is responsible for screening, interviewing, training and matching volunteers, parents & children. The ideal candidate will thrive in a fast-paced environment, be organized, able to provide a positive customer experience, able to multi-task and have a passion for improving the lives of young people.
Essential Functions, Responsibilities and Accountabilities:
- Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Determine if home visit is necessary and complete as indicated.
- Conduct client enrollments including parent/guardian and child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure high-level profiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.
- Collaborate with other service delivery staff to ensure smooth transition among functions.
- Identify and eliminate any barriers interfering with the completion of the enrollment process.
- Review and follow-up on references as appropriate. Immediately bring to the attention of supervisor concerns regarding reference information, which may influence the volunteer enrollment process.
- Review all enrollment information and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency.
- Maintain documentation to assure accountability, effectiveness, and efficiency.
- Continually assess the match relationship focusing on child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to Big Brothers Big Sisters of America (BBBS) standards at a minimum.
- Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
- Effectively use active and attentive listening to confirm understand; coach others using reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.
- Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
- Assess and refer families for additional services as needed.
- Conduct closure meeting with matches and assess reasons for match closure and re-match potential.
- Meet or exceed match support goals as set by BBBS.
- Engage in quality support and abide by BBBS standards.
- Effectively utilize survey tools to assess match impact on youth development and in meeting BBBS standards.
- Available on evenings and weekends to support program activities and events, as well as to best reach clients.
Agency Support Responsibilities:
- Utilize educational opportunities and related resources to improve agency service.
- Promote and maintain cooperative working relationships with other community organizations.
- Participate in agency events to assist with annual fundraising goals.
- Assume other responsibilities as they arise.
- Establish, monitor and meet goals for new match growth, match length, support contact compliance, and customer satisfaction.
- Coordinate with other departments to identify possible partners and partnerships, staff and promote agency events, and provide support for other efforts as necessary.
- Other duties as assigned by the Executive Director and/or the Vice President of Programs.
- Bachelor's degree is required for this position; a degree in social services, human services or related field preferred
- Access to reliable automobile, valid driver's license, auto insurance required
- Understanding of child development and family dynamics
- Understanding of issues/barriers that impact children and families from underserved populations
- Ability to collect meaningful data and draw solid conclusions
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to work independently exercising good judgment, decision-making and problem-solving skills
- Ability to succeed in a fast-paced environment required
- Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required
- Available to work evenings and weekends on an occasional basis
- Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone.
The environmental conditions described are representative but not all-inclusive of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities or perform the functions.
- Routine office environment.
- Frequent independent travel.
- Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment: The noise level in the work environment is usually moderate.
- Phone time: Approximately 40% of work will be spent on the phone contacting volunteers., parents/guardians, and littles.
- School and On Site Program Locations in Marquette, Luce, and Delta Counties.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to his position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands and required skills. BBBS of the Central Upper Peninsula may at its discretion add to or change the duties of the position at any time. Employment with BBBS of the Central Upper Peninsula is "at will," meaning that either the employee or BBBS of the Central Upper Peninsula may end the employment relationship at any time and with or without cause.