Kirtland Community College is accepting applications from organized and motivated individuals to serve as the initial contact for the Student Financial Services Office equipped to provide excellent customer service.
Other key responsibilities include assisting students with questions, paperwork and other requirements, as they relate to Financial Aid and Student Financial Services.
POSITION RESPONSIBILITIES
- Interact daily with internal and external customers in-person, via telephone, and email in adherence to FERPA regulations.
- Initiate communications to collect required aid documentation and payments.
- Respond to student account-related inquiries regarding statements, payment options, payment deadlines, tuition rates, and 1098T tax forms.
- Work closely with various departments, such as Admissions, Registrar, and Advising to assist students with their tuition obligations and questions.
- Possess a basic understanding of federal student aid processes such as FAFSA processing, Federal Stafford and Plus Loan, as well as State and Veteran programs and regulations.
- Assist students with Financial Aid questions at different stages of the process, including assistance with completing the online FAFSA, providing information regarding available aid, and navigating through requirements and forms.
- Confidentially record Financial Aid documents into the student files.
- Monitor import of payments and ensure all payment plan balances are reconciled to accounts receivable balances prior to ACH processing dates.
- Assist in the process for delinquent accounts, mails past due bills and collection notices, monitors accounts in collections, posts agency payments, prepares documentation for affidavits.
- Receipt all incoming monies including student housing, invoice payments, property tax revenue, testing fees, facility usage, and departmental deposits.
- Reconcile online Bookstore sales to student account imports. Reconcile cash drawer, credit cards, and checks for bank deposits.
- Prepare itemized invoices for use of college services, facilities, and non-credit training.
- Update Student Financial Services webpage as needed.
- Sort mail, data entry, record keeping, scanning, and issues student ID badges.
- Dispense petty cash, change and cash boxes. Prepares gift certificates.
- Performs other related tasks as required.
POSITION QUALIFICATIONS
- Associate’s degree required.
- Five years of experience in financial aid, business, accounting, or related field.
- Strong foundation of accounting principles and cash handling.
- Proficiency with spreadsheets. Experience with personal computer software (Advanced Microsoft Excel and Word), complex computer-based systems and database management systems. Ability to multi-task between multiple software applications.
