Functions:
The Operations Supervisor is responsible for supervision of CATA Operators and movement of vehicles to ensure that all service (linehaul, paratransit, etc.) is operating according to schedule and routing in a safe manner and in accordance with vehicle and traffic laws and CATA's rules, policies, and procedures. Responsibilities require working various shift schedules, flexibility in working outside of normal business hours, and being on-call as assigned. These essential functions include the following:
- Direct and supervise Motor Coach Operators.
- Oversee movement of vehicles to ensure on-street service quality and safety.
- Ensure compliance with safety requirements.
- Direct and assist with training and retraining.
- Serve as “first responder” to service and safety issues and inform the appropriate departments, both internal and external, of incidents, accidents, or other emergency situations.
- Maintain professional, reliable, and effective communications with Operators, other CATA personnel, and the public.
- Maintain successful community relations.
- Facilitate and coordinate operations with other CATA functions.
- Advise Director of Operations, Managers, Supervisors, and other management of problems and concerns with service, vehicles, routes, and personnel.
- Track and report status of operations throughout assigned shifts (including reports of incidents, accidents, farebox error corrections, and problems with vehicles, routes, or personnel).
- Investigate and report on incidents, accidents, and customer comments and complaints.
- Communicate effectively with customers, the public, and other agencies, insurance carriers and others.
- Administer special projects as assigned from conception to implementation.
- Provide timely, reliable, and effective reports and communications, written and oral.
- Know and apply the Labor Agreement, Work Rules, policies, and procedures.
- Assist the Director of Operations and Operations Manager, as requested.
- Provide backup and relief for other supervisors.
- Participate as an effective member of the CATA administrative and management team and perform all duties described.
Report To:
Operations Manager
Supervises:
Motor Coach Operators and Dispatchers
Duties:
- Work proactively with both union and management staff.
- Assist operators with on the street and other job-related problems, including complaints accidents, and incidents.
- Operate radio and phone systems and a variety of transit specific fleet management software applications, including Trapeze OPS, Zonar, and automatic vehicle location systems.
- Facilitate resolution of customer comments with communication to the appropriate department.
- Counsel and discipline personnel, as needed, in accordance with CATA rules, procedures, and contractual agreements.
- Receive, investigate, and resolve operations and service-related problems in a timely manner.
- Perform periodic instruction check rides with drivers to counsel on improved driving techniques and compliance with CATA safety policies and procedures.
- Recommend retraining where deficiencies warrant instruction.
- Maintain accident/incident records, including liaison with insurance carriers.
- Work proactively and maintain positive relationships with administrative and union personnel.
- Provide required data, materials, and reports, both oral and written.
- Follow high standards and practices at all times, including adherence to CATA’s commitment to equal employment opportunity.
- Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities.
- Maintain service and quality standards.
- Follow and promote safe work practices and all CATA safety rules, policies, and procedures.
- Maintain service and quality standards.
- Consistently provide prompt, courteous, and appropriate service to the public.
- Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures, and contractual agreements.
- Perform other duties as required by the Director of Operations and the Operations Manager.
Qualifications:
- High school degree.
- Must possess a valid Commercial Drivers license with BP endorsements with eligible driving status (not restricted) from the State of Michigan.
- Minimum of one year of experience in front line supervision in a union environment in the public transit industry is preferred.
- Must be able to supervise, train, and motivate personnel.
- Proficient computer skills, including Microsoft Office Suite and other current computer programs used at CATA.
- Experience with transit software programs preferred.
- Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction.
- Very neat and professional appearance.
- Able to perform essential functions and duties and to perform other tasks as assigned.
- Cooperative, willing to work with and learn from others, and able to respond productively to change.
- Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.
