Company Overview
When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!
HAWORTH is a global leader in office furniture and architectural interiors.As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.
Why Haworth? Find out!
Here at Haworth, our members enjoy benefits from their first day of employment including:
* 4 weeks paid time off and an option to purchase an additional week
* Priority Health Insurance
* Newly renovated on-site gym open 24 hours
* 401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7%
* Annual bonus programs
* Company provided Short Term Disability, Long Term Disability & Life Insurance
* Tuition Reimbursement program
* 4 hours of paid volunteer time off
* Zero waste to landfill company which provides personal on-site recycling drop-off
Job Overview
We are currently looking for a Customer Experience Specialistto join our team in Holland, MI.
As aCustomer Experience Specialist, you will:
Responsible for creating an epic operational experience for Haworth's largest and most influential dealerships. Owns dealer operational experience from project planning to project delivery and training.
Some of the responsibilities of this position may include:
Has a relentless passion to serve our dealers and earns a trusted advisor status with them.
Is an expert in Haworth systems and products and takes ownership of building relationships with adjacent departments to plan and problem solve.
Provides creative problem solving solutions, utilizing strong technical product knowledge, internal relationships, and communication skills while being detail oriented and customer focused. Understands dealer projects throughout the complete lifecycle, from awarded and not entered all the way through actively delivering projects.
Works and communicates effectively across value streams, operations, and design teams to convert dealer expectations into reality.
Is self-directed, a problem solver, intellectually curious, and able to see opportunities within processes.
Has an energetic and empathetic approach to achieving results through others.
Curious about learning and trying new things that can be applied specifically and broadly to improve the customer experience.
Ability to develop strong relationships with a vast range of internal and external members and connections across the business.
Proactively reviews customer expectations, develops plans, and takes pride and ownership to ensure plans are implemented to meet customers' delivery and installation needs. Consistently goes above and beyond to ensure customer needs are met. Monitors Haworth's performance to plan and forecasts changes or potential issues. Clearly communicates progress of initiatives to internal and external customers and creates reports on account status.
Ensures all customer related issues are resolved in a timely, effective manner to meet customer's satisfaction.
Forecasts and tracks key account metrics (e.g. acknowledgement time, Logistics replan time, Recovery date, RemedyForce ticket processing time, Lead time adherence, New Partner requests, etc.)
Do you have these required qualifications?
Bachelor's degree or equivalent
Five years of proven work experience in non-transactional customer service role
Do you have these preferred qualifications?
Strong Excel Skills
Negotiation Skills
Experience in business and/or manufacturing environment
Experience utilizing Systems, Applications, Processes (SAP) software
Haworth Values
At Haworth, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at .
EEO, ADA, AA Statement
As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
Haworth's AAP programs are available for applicant review. Requests can be made to your Recruiter to review during regular business hours.
This organization participates in E-Verify Employment Eligibility Verification.
If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at or (616)-393-1600.
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As an EEO/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.