CURRENT SPECTRUM HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Job Description
Job Summary
The associate fitness center coordinator is responsible for providing wellness/fitness center members, prospective members and visitors with a warm greeting, accurate product and service information and a timely, personal response to requests and/or customer service issues. Consistently provides outstanding customer service in a variety of settings and roles including but not limited to the welcome center (check-in, cafe, pro shop), fitness floor, locker rooms and over-all facility presentation. Supports membership enrollment as appropriate.
Essential Functions
Will provide a broad spectrum of services in a variety of settings within the fitness/wellness center. In all situations will provide and maintain the highest level of customer service through personal actions, effective decision making and continuous development. Will receive input from members and take appropriate action to ensure member satisfaction is attained, referring to alternate end user as appropriate. Promote effective retention of membership and programs (internally and externally).
Tasks at the welcome center include but are not limited to member check-in, series sales, point of sale, locker rental and class registration.
Tasks at the cafe include the full range of duties including but not limited to taking customer orders, point of sale, preparing specialty beverages, food prep, serving and washing dishes. Maintain a safe and clean environment that exceeds health code regulations.
In support of the fitness team, appropriately respond to members regarding their personal exercise program within their ability and scope of responsibility, bringing matter forward to the fitness team as appropriate.
Responsible for regular rounding through the locker room areas to ensure appropriate presentation and amenities are stocked. Completes laundering duties, folding and restocking towel supplies in all designated facility locations.
Tours prospective members and offers membership enrollment. Ensures new member communication and takes accountability for ensuring accuracy of data for members, guest and prospects.
Conduct regular facility rounding to ensure the facility is safe, clean and presentable. Replenish products and supplies as necessary. Appropriately observe all areas of the facility and act when and where problems arise; including but not limited to member needs, equipment monitoring/preventative maintenance/questions/issues, program or service needs, and facility presentation. Reports rounding concerns to the appropriate party.
Accountable for following all opening and closing procedures for the facility and communication with the manager on duty. Requires additional training, competency and knowledge of facility.
Qualifications
Required High School Diploma or equivalent
6 months of relevant experience customer service in a high volume service industry. Preferred
Demonstrated work experience with cash handling, accounting and data entry systems. Preferred
Prior experience and or familiarity with the fitness / wellness industry Preferred
CRT-Basic Life Support (BLS) - AHA American Heart Association 60 Days required Or
CRT-Basic Life Support (BLS) - ARC American Red Cross 60 Days required
Primary Location
SITE - Pennock Professional Office Building - 915 W Green St - Hastings
Department Name
Wellness Center - Pennock
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
8
Hours of Work
5 a.m. to 11 a.m.
Days Worked
Monday-Friday
Weekend Frequency
Variable weekends
Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member's job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) .
Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member's job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Who We Are
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the region's largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here (https://www.spectrumhealth.org/about-us/quality-safety-and-patient-experience/awards) to see a complete list of our safety, quality and patient experience awards.