Facility: Center for Technology and Information Services - GRAND RAPIDS, MI
Department: Is-Ss-Crm Applications
Category: Information Technology
Classification: Full-time with Benefits (A1)
Accountable for the provision of quality services within assigned area(s) of responsibility. Responsible for resource planning and development, fiscal performance/budget management and the attainment of specific organizational goals. In collaboration with the Director, assumes responsibility for the development of site/service goals, providing input and management of the budget, and collaboration with the other team members to continually improve services and support of the management team. Along with other Managers, develops policies and procedures to support the site/service and the provision of quality services. As part of the Information Services (IS) management team, participates in the overall business planning and developing organization budgets, policies and operating procedures.
Demonstrates a broad understanding of enterprise applications to which Salesforce can be integrated to enable end-to-end customer experience.
Delivers within a diverse, fast paced environment, collaborates effectively across cross functional teams in the Salesforce ecosystem
Manages multiple projects and initiatives simultaneously within Sales, Marketing, Service and Health Clouds
Has experience in DevOps/CICD, automation and production support preferably in the Salesforce CRM space.
Education - Associate's Degree or equivalent in technical school
Experience - 3 years of experience typically gained through skills/knowledge/abilities in of supervisory, management, or project leadership experience
Education - Bachelor's Degree
Experience - 5 years of experience typically gained through skills/knowledge/abilities in supervisory, management or project leadership experience Experience managing teams with disparate roles and focuses, and in directing the work of others
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.