Job Details
Level
Experienced
Job Location
615 - Zeeland, MI
Sales Service Engineer
Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.
Currently there is an opening for a Sales Service Engineerin our Metalsdivision.
Plascore Benefits:
Bonus Programs
$1,200 Sign-On Bonus - Paid in monthly increments
$1,200 Employee Referral Bonus - Paid in monthly increments
Profit Sharing Bonus - Paid out each quarter
Health Benefits
Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
New Hires are eligible for health insurance benefits on day one!
Short-term and long-term disability coverage
Employee Assistance Program
Paid Time Off
2 weeks of paid vacationto start with yearly increases (2 additional days each year)up to a maximum of 6 weeks
4 weeks of unpaid leave decreases yearly as more paid vacation is earned until maximum of 6 weeks paid vacation
10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service +6 weeks earned)
Paid Holidays
401(K) & Roth IRA
50% match up to 6% for all participating employees
Educational Support
Tuition Reimbursement for job-related and certificate programs
OnsiteESL and Spanish classes
Child Care
Flex Spending Account for child care
Tri-Share child care program
Company Events
Annual company picnic
Annual golf outing
Annual holiday party
Other Perks
White-Caps baseball ticket raffles
Clean work environment
Smooth pace of work
Family owned and operated
Security of work for an established, growing company that serves a diverse customer base
Bi-Weekly Pay
As a Sales Service Engineeryou will need to be determined and meet customer needs. You will also need to coordinate with sales representatives and internal departments to meet those needs, along with projecting take-offs including determining customer/project requirements.
Key Responsibilities:
Answer customer inquiries in a prompt, professional manner.
Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
Project take-offs including determining customer/project requirements.
Read and understand blueprints, interpret specifications.
Create detailed bill of materials, spreadsheets and supporting documents based on take-offs.
Determine the appropriate Plascore product suitable for the customer's application.
Perform contract review on standard and non-standard products.
Analyze customer requirements and devise appropriate solutions to customer application issues.
Follow up on RFQ's to: obtain orders or obtain reason for loss.
Update customer contact information on Plascore's contact management system.
Manage samples in sample room.
Coordinate trade shows as assigned.
Update measures on sales performance and analyze trends.
Participate in improving our product, processes equipment and methods.
Handle internal and external questions in a prompt, professional manner.
Maintain a clean and safe work environment at all times.
Continually looks for ways to improve job efficiency and performance.
Perform all reasonably related duties as assigned.
Qualifications:
Bachelor of Science Degree in a technical field
Must be able to work well independently and be self-directed
Excellent written, verbal communication and interpersonal skills
Good math and analytical skills
Requirements:
Must be eligible to work on programs subject to ITAR Regulations. Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card').
We are an EEO employer dedicated to workforce diversity.