Stenger and Stenger, P.C, is a Grand Rapids, Michigan-based law firm dedicated to providing the highest quality legal representation for clients in Michigan, Indiana, Kentucky, Minnesota, Georgia, Colorado, New Jersey, Ohio and Tennessee. Since its inception in 1994, the Firm has distinguished itself in the Collections field. We have earned national accolades and recognition for the superior methods and practices used to resolve even the most difficult accounts.
Job Summary: The primary function of the customer service representative is to assist consumers in setting up payment plans for our clients. This is done through listening and negotiating with the consumer to find an option that works for all parties.
What makes us different?
NO LATE NIGHTS. We close at 6:00pm!
We are CLOSED ON SUNDAYS!
We offer medical and dental insurance.
Company paid for Life, Short Term Disability and Long Term Disability.
Vacation, Sick and Paid Time Off.
Monthly commission bonus on top of your hourly wage!
Primary Duties and Responsibilities:
Maintain minimum monthly goals set by Supervisor/Management.
Collect money for the Firm and Client.
Listen and empathize with consumer(s).
Assist in the maintenance of account files.
Respond to instructions from Management, Attorneys, and/or President.
Maintain and develop professional working relationships with Firm personnel.
Demonstrates knowledge of the applicable federal, state, and local laws and regulations for the collections department included but not limited to FDCPA, TCPA, EFTA, FCRA, GLB and SCRA.
If you are interested please email your resume to email@example.com