- Do you believe that service should not just be good but legendary!
- Are you a phone commando?
- Are you looking for a place that rewards drive, performance and team play?
- Are you looking for a team that works together to achieve greatness and has fun in the process?
- Do you like to solve problems with creativity and out of the box thinking?
If you said yes to ALL the above then you need to be a Customer Solutionista. This is the actual title of our posted position because that's really what you do, find solutions!
The Bottom Line
Our Solutionistas are the pinnacle of the customer relations world. They have calm, friendly demeanors and are empathetic in their explanations for the “how’s” and “why’s of the process.
Nothing average about our days….here is what you actually do….
- Show up… that’s actually pretty key as it turns out.
- Respond to questions caringly and insightfully that are lobbed in our customers, retailers and technicians.
- Be a passionate, driven, incredibly smart and slightly stubborn person who’s not afraid to take on new challenges.
- Be Cool Hand Luke managing all the different types of claims determining the most cost effective and customer focused outcome.
- Make the difference in someone’s day whether it be understanding the basics of our retailer portal and be able to guide a store employee through submitting a claim or reviewing customer documents.
- Be legendary by providing timely action on communications received from retailers, customers, and all current manufacturing clients.
- Grow into your next role, define and create your own value on our team. It’s not up to us.
What’s in it for you:
- We pay a living wage!
- You get to be on the ground floor of building a culture where being part of a team that is more intense, more engaged, and more passionate than anywhere you’ve ever worked.
- Free Coffee, Soda and Popcorn – and don’t forget donut Wednesday!
- We are friendly animal loving all inclusive and accepting folk.
- We’re all about the recognition.
- And if you qualify, you might get to work from home in your fuzzy slippers!
So, at the end of the day if the following is true hit the apply button already!
- You love solving difficult problems
- You don't get flustered easily
- You pay attention to the details… all of them
- You have a voracious appetite for learning new things, and learn quickly
- When things change or you don’t have all the info, you roll with it
- You communicate clearly and eloquently, both verbally and in writing
- You’ve done the gesture to “drop the mic” at some point in a conversation
- You can explain just about anything to anyone
- Phones don’t scare you
- You take ownership without stealing credit
- You want a job where you’re helped to excel