Position Eviction Diversion Coordinator
Classification P.S. 01-04 ($19.04-$19.91-$20.81-$22.04)
Supervisor Manager of Self-Sufficiency Programs
Essential Function of the Job
The Eviction Diversion Coordinator is responsible for working with clients in preventing eviction by providing case management support services to help at risk household remain stably housed and through the creation of a sustainable eviction diversion program. Complete and present reports to supervisor of program outcomes and identified needs.
Examples of Work
(Any one position may not include all the duties listed nor do the listed examples include all tasks which may be found in the position of this class.)
- Receive referral for household who are in danger of eviction.
- Complete household assessment to determine eligibility for assistance
- Collaborate with other EightCAP, Inc. departments, local resources, legal aid, and District Court to maximize a positive outcome for the client.
- Coordinate the local eviction diversion workgroup
- Responsible for maintaining positive relationships with landlords and their representatives. Help facilitate solutions that are satisfactory to both landlords and tenant to maintain housing for the tenant.
- Provide case management services for each client during the eviction diversion and to help prevent it from occurring again in the future.
- Engage in regular required communication with Supervisor to provide information to funding source.
- Provide information to the community about the Eviction Diversion Program.
- Market the program to effectively reach eligible clients and exhaust all funding.
- Ensure Payments and billings are processed in a timely manner.
- Maintain accurate client records for all clients. Responsible for all required reports to be completed and submitted in a timely and organized manner. Entering of real-time data into FACSPro or required data systems.
- Ensure all grant requirements are met.
- Other duties as assigned.
Requirements of Work
- Understand EightCAP’s mission and purpose. Adhere to EightCAP’s Standards of Conduct, Program Philosophy (where applicable) and maintain confidentiality of client and organizational information.
- Provide high quality customer service in a prompt, respectful, and professional manner. Conduct formal/informal assessment of eligible for EightCAP, Inc. programs and make referrals as appropriate.
- Consistently perform job duties accurately and timely; cost conscious when utilizing materials and resources; seek opportunities for improving processes; and meet commitments and deadlines.
- Demonstrate safe work habits. Report unsafe conditions and incidents. Participate in the maintenance of a clean and safe work environment.
- Effectively participate as a team member at multiple organizational levels and across departments.
- Understand and meet organizational goals/objectives related to position including agency strategic plan and ROMA plan as well as taking on duties that are not related to position as supports for management staff/support staff to r each goals/objectives.
- Effectively communicate with other staff, clients, partners, and the public in a manner that is tactful, sensitive, and respectful. Demonstrate active listening. Body language and tone are consistent with verbal message. Demonstrates friendly, positive “can do” attitude. Oral and written communication is clear, concise and accurate.
- Continually improve skills through a variety of opportunities external and internal with particular attention to areas identified in the Professional Development Plan and other goals set related to improvement. Improve outcomes results of assessments related to job position, client outcomes, and organizational goals. Attend Staff in-services and other training opportunities as available.
- Manage crisis situations in a calm, positive, rational manner, and act accordingly.
- Flexibility to work in other county offices, some evenings, no weekends. Access to reliable transportation and must be willing to travel as needed. A valid Michigan driver’s license with a satisfactory driving record and reliable transportation
- Understand and comply with organization and regulatory policies and procedures including the reporting of child abuse/neglect as required by law.
- Successful clearance of DHS Central Registry and Criminal History Record Check.
Required Minimum Training and Experience
- Associates degree in relevant social services field is required. Bachelor’s degree preferred
- Experience working with homelessness, housing, evictions.
- Experience working with low-income households including a background showing concern for problems and needs of the low-income community.
- Eviction law and District Court familiarity preferred.