To serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information.
To handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.
To develop a working knowledge of products and services offered by clients.
To meet or exceed performance goals set forth by management.
To follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.
To complete, at the request of management, any task or temporary assignment related to services.
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
Must be willing to work nights and weekends and be flexible with scheduling
High School Diploma or equivalent required
Typing skills of 30 wpm
1-2 years customer service experience preferred
Excellent interpersonal, verbal and written communication skills
Strong basic computer skills
Ability to multi-task
Ability to make sound decisions under pressure
Ability to deal with difficult situations and people
Ability to work well in both a team environment and independently
A strong attention to detail
Diplomacy and Tact
Job is an office environment and requires primarily sitting at a desk for extended periods, communicating verbally with customers on the telephone and entering data via a computer terminal.
Call volume: Varies from moderate to heavy
Stress Level: low to moderate