We Embrace Change – We Pursue (Pear)fection – We Hear You – We Work Hard, Play Hard
Who We Are:
Founded by a dream team of world-class cosmetic scientists, MIT engineers, and developers, Function of Beauty creates personalized shampoo and conditioner formulations that are individually filled and formulated based on one’s unique hair type, hair goals, and preferences.
Function of Beauty perks includes eligibility for medical, dental, and vision starting the month after you are hired. You also receive short-term and long-term disability, 401(k) with company match, paid time-off, safe and sick time, and discounted customized products. As a growing company there is plenty of room for professional growth. Function of Beauty believes in great employee culture so we often have employee events for our people.
What You’ll Do:
In this role, the CSR is the main point of contact with our Customers and their first impression with Function of Beauty’s exceptional service. By facilitating all Customer interactions, the CSRs will provide the highest level of service to our customers around the world.
What You Need:
- 1-2 years of continuous Customer service experience
- Enthusiasm for the Function of Beauty brand
- Ability to work full-time in one of three shifts (may include evening/overnight, weekend and holiday hours)
- Ability to maintain Customer service standards and expectations on-site and remotely across all platforms
- Superior written and oral communication skills with excellent grammar and spelling
- Ability to learn quickly, and desire to be a team player with a “no task is too small” attitude
- Highly organized, positive, with an upbeat attitude with exceptional work ethic
- Perform other duties as assigned and required
- A desire to keep our Customers and (their hair!) happy and insta-worthy!
- A quick and creative problem-solving mind
- A love for chatting connecting with people and developing connections in order to provide high-quality experiences
- Must be able to connect with customers through our provided communication platforms which included phones, email, chat, text, and social platforms
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to successfully do the job.
Function of Beauty is an Equal Opportunity Employer