Software Engineer 2 - 11671
Do you have a passion for software engineering and customer service support? We are seeking an enthusiastic and highly motivated software engineer (not specifically coding, rather show genuine and high integrity for their customers and supporting them). This role would provide remote, second level customer support. The incumbent will work closely with customers, first level technicians in the Customer Support area, and software project and technical support engineers to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support. We need someone to answer calls and create a sound problem statement by asking a lot of questions. This person will be a self-starter, and they will seek out resources. Ideal candidate will possess knowledge of multiple programming languages, operating systems, databases, and networking.
Other duties may include:
* Assisting project and technical engineers in integration of new systems.
* Assisting technical and development personnel in application quality testing.
* Working on site to install, commission, and test installation of material handling solutions.
* Providing specified technical support to customers on-site, when assigned.
Participates in complex design, maintenance, enhancement, testing, implementation, and support of software. Supports the development of software test requirements for semi-complex modules under development, may execute complex test specifications. Participates in providing estimates for semi-complex modules under development, and may estimate own work. Supports the reviewing of complex customer’s standards specification and other documentation to determine software engineering requirements. Participates in presentations of complex technical findings and developments. Provides support with the software quality process through the execution of complex module, subsystem and system test procedures.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity