Working under direct supervision, and employing exceptional customer service, assists in the support of CRM technologies. Collaborates with more senior Technical/Business Analysts, end-users and other Information Services (IS) teams to assist in workflow analysis, process improvement, communication/education, requirements definition, testing installation, replacement, troubleshooting and problem resolution. Helps ensure alignment with regulatory, customer, and IS standards by learning and employing the processes, workflows, systems and safety risks for all areas of responsibility. Assists with end-user problem identifications and problem resolution. May assist in documenting workflows, problems, resolutions, procedures and end-user trainings.
Education - Associate's Degree or equivalent in /Technical school or equivalent,Bachelor's Degree or equivalent
Licenses - Salesforce Administrator Certification within 30 Days
Experience - 2 years of experience typically gained through skills/knowledge/abilities in the field,Experience supporting client, clinical and medical technologies and systems
Licenses - Salesforce Advanced Administrator Certification 30 Days