Title: Senior IT Manager
Type: Full Time
Function: Information Systems
Division: CA - Clean Air
Location: Northville, MI / US
DUTIES AND RESPONSIBILITIES:
The Senior IT Manager managesa team of functional analysts. He or she developsand resources plans to staff various delivery projects (mainly waterfall). He or she leverages best practices and promotes continuous improvement of methods and tools used. The Senior IT Manager engages in intensive collaboration with the North AmericaClean Air staff and their teams to identify, scope, and prioritize applicationdelivery projects, enhancements, and support requirements. Responsible for budgets and cost reductioninitiatives for the North America applications team.
Essential Duties and Responsibilities:
•Coaches and develops a team that becomes self-managed, with a strong team spirit that holds each other accountable for high standards.
•Understands HR processes, such as objectives setting and Individual Development Plan development.
•Creates a learning organization. Ensures training plans are developed. Develops the right skill mix of both soft skill and technology mix perspective.
•Drives broadening the skill sets of analysts (e.g. develop skills in multiple SAP modules) and aligning them to our key business processes (e.g. Purchase to Payment, Order to Cash, Hire to Retire, etc.).
•Ensures team develops communication skills to ensure inter-team and intra-team communication.
•Manages vendor relationship for using 3rd party resources or service providers to bridge capacity or skill-gaps when staffing projects.
•Ensures proper communication and coordination with leaders of other IT groups.
•Works with the North America Clean Air management team to understand the project portfolio and assists in managing expectations and resolving priority issues.
•Surfaces and proactively resolves priority conflicts between projects initiated by different business, application and infrastructure groups.
•Works with project managers and scrum masters to ensure projects are properly staffed.
•Ensures projects meet the business requirements but continue to fit corporate IT architecture and strategy.
•Ensures the application architect manages the lifecycle of the various platforms in close collaboration with the (extended) architecture teams.
•Drives the spirit of 'continuous' improvement in factory tools, methods and standards.
•Ensures support activities meet SLAs and SLOs established with the business. Actively monitors team's performance against these targets including any 3rd party support team.
•Performs other duties as assigned.
•Bachelor's Degree in Computer Science, Engineering, or Mathematics. Master's Degree is desired.
•10+ years' experience in mid-sized application delivery or support.
•Experience with budgeting.
•Demonstrated management and leadership skills, plus strong coaching and people development skills.
•Understands HR processes.
•Strong in vendor management, consulting and negotiating skills.
•Ability to direct efforts of others in remote locations in different time zones.
•Proven skills in conflict management.
•Skills in Excel / Word / PowerPoint / MS Project.
•Strong decision maker, excellent in follow-up, organizing and planning.
•Excellent written and verbal communication skills in English. Ability to communicate in other languages relevant for the region is a plus.
•Ability to work on multiple requests simultaneously. Ability to troubleshoot difficult problems under time constraints.
•Ability to travel - on average 25%.
PhysicalDemands & Work Environment:
•Often required to sit and use their hands and fingers, to handle or feel objects.
•Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop kneel, crouch or crawl.
•Vision abilities required include close vision.
•Occasionally exposed to moving mechanical parts and vehicles.
•The noise level in the work environment is quiet to moderate.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled