Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. Gordon Food Service At a Glance There's a seat at our table for you... Our Customer Service Analyst provides technical and customer service to external and internal customers as an immediate point of contact for basic service requests and urgent problem resolution. What you will do: * Receive internal and external customer orders and requests via phone, email, or fax. * Participate in the training of new Call Center Representatives and attend ongoing training sessions. * Field customer complaints and direct the information to the appropriate person. Communicate customer concerns to sales representative. * Maintain knowledge and proper use of Gordon Food Service systems including Business Applications, Google Apps, Aspect phone system, Order Entry technologies, and Internet Applications * Arrange exception deliveries in collaboration with the transportation department or delivery service in urgent need cases. * Provide technical and how to support via telephone to internal and external customers for GFS Applications * Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments * Enter call information into call tracking software efficiently and accurately * Provide external application support as applicable * Maintains knowledge of current Gordon Food Service products and business solutions in order to provide/recommend appropriate services for customers. * Performs other duties as assigned. If this sounds like you, make sure you also meet these requirements: * One (1) to three (3) years previous customer service experience or previous Help desk experience or equivalent combination of education, training, and experience. * In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered * Knowledge of Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer) * Knowledge of Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups) * High School Diploma / Equivalent (required); Associate Degree in Business, Computer Science or related field (preferred). * Successfully pass our drug screen and criminal background check. Note: Please make sure you Use a valid email so we can follow up with you and let you know what's happening in the process. Here's A quick glance of Who we are and the impact you could have on the food service industry: Gordon Food Service At a Glance. There\'s a seat at our table for you... Find out more about our values, culture, and benefits at gfs.com/careers. Be part of it! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. : If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words \\"Accommodation Request\\" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and drug tests all employees.
Employer's Job# 16764
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