Job Description
FREE COOKIES! DoubleTree hotels are well known for welcoming their guests with a warm, chocolate chip cookie upon arrival. As an employee at DoubleTree Grand Rapids, you'll have an immediate sense of welcome and warmth too. The hotel functions as one family, with everyone working together to take great care of our guests. We also like to enjoy ourselves with employee luncheons and celebrations. You'll see all managers working right next to their teams. As a part of larger management company, Spire Hospitality, there is potential for growth not only at our hotel but within some of the 25 properties in 18 states. See the country and work for a great company. What could make it better? Our benefits are top notch. Full medical, dental and vision, 401k, PTO, holiday pay, hotel discounts that can also be used for friends and family, membership to the Marriott Federal Credit Union and the list goes on. If any of this interests you, I encourage you to apply below to start enjoying the job that is more than just a job.
Job Overview: Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operation.
Sample Responsibilities:
Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier
Run audit reports/journals from the mainframe, the Micros computer, and the system for automated credit cards.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Experience and Skills
Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access and accurately input information using a moderately complex computer.
Knowledge of accounting operations.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes weekends and/or holidays.
Hotel experience preferred.
EEO/ Employer AA/V/D