This is a hybrid position, both in-office and remote.
Delta Dental of Michigan may be required to comply with applicable federal, state, and local COVID-19 workplace safety laws, regulations, and/or orders. Delta Dental of Michigan reserves the right to require all employees, as a term and condition of employment, to comply with such requirements or obtain an approved medical or religious accommodation in accordance with applicable law.
Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.
We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.
We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com and www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers.
Job Summary:
To learn ITSM roles and responsibilities and assist with improving ITSM processes.
Primary Job Responsibilities:
- Provides first level support to the enterprise by taking incoming requests from the service management tool. Provides first level approval for the change management process.
- Creates, updates, and maintains ITSM documentation.
- Documents meetings owned by the service management team.
- Generates monthly and executive reports for ITSM teams and provides first level review.
- Documents all ISS internal policies for review by management.
- Monitors ITSM ticket queue and assigns to appropriate team members.
- Works with ITSM team members to learn details regarding job functions.
- Organizes training for new ISS employees.
- May perform functions related to ITSM disciplines as necessary.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Position requires an associate’s degree in computer science, information systems or a related field and six months of experience working in a technical support capacity. An ITIL Foundations certification is preferred. Will accept any combination of education, training, or experience.
Position requires understanding of ITIL key processes, including incident management, problem management, change management, CMDB, and asset management; strong customer service skills; strong technical, written, and verbal communication skills; and the ability to resolve problems using independent judgment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
