Field Service Technician - 10743
Dematic Corporation is now hiring for a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by nearby airport for travel.
Job Family Responsibilities:
Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional area. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers complex, unusual problems to others.
Direction of Others:
May provide general guidance or train lower level support staff.
Key Working Relationships:
Primarily intra-organizational contacts and some external contacts.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity