The Service Technology Product Development Manager will be responsible for managing the business requirements, software development, validation and deployment of service technology products such as wiADVISOR (online service scheduling, appointment manager, multi-point-inspection, service dashboard, and recall management), Service Library, and Service2Sales. These software applications will interface with FCA and third-party systems to provide FCA dealerships with industry leading service write-up and repair order management tools that greatly enhance the customer service experience while providing significant service process improvement within the dealership. The Service Technology Product Development Manager will also be working with multiple suppliers and FCA program support activities.
Job Responsibilities include but not limited to:
•Work with various business activities and team members to capture and document the business requirements for new applications, new features, or enhancements to existing applications
•Work with FCA activities, suppliers, and other team members to manage the software development and deployment activities to ensure successful and timely project completion
•Develop validation and user acceptance test plans to insure application quality and compliance with business requirements
•Annual budget responsibility; evaluate project invoices for accuracy and approval and ensure budget forecast remains balanced and on-track
•Manage all activities associated with conducting a pilot and production roll out of service technology programs to the dealer network
•Work with other activities to manage key performance indicators and activities for the service technology applications including tracking enrollments, program/feature utilization metrics and dealer support metrics
•Coordinate with other program activities to define production training content and other deployment requirements to insure program success
•Participate in the development of marketing/communication, enrollment and pricing strategies for all service technology programs and other related support activities
•Work cross-functionally with organizations within Mopar to identify integration opportunities geared toward enhancing the FCA customer experience
•Benchmark and evaluate the competitive landscape for continuous improvement opportunities
•Communicate program status and participate in field awareness training and coordinate dealer forums/conferences
•Engage with business center personnel to handle dealer inquires and escalations
•Manage dashboard reporting for all service technology programs
•Monitor dealer health/usage and identify proactive outbound dealer support opportunities
•Bachelor’s degree Computer Science, Engineering or Information Technologies
•Minimum 5 years of project management experience
•Strong project management and organizational skills
•Strong business acumen, analytical and communication skills
•Experience with software development and the software development lifecycle
•Experience in managing and developing software application validation plans
•Self-motivated individual with a willingness to work with and manage others
•Proficient in Microsoft Office — Excel, Access, PowerPoint, etc.
•Proficient in Google G-Suite applications — Sheets, Slides, Docs, Drive, etc.
•Ability to multi-task and prioritize in a fast-pace work environment
•Project management related to the development and deployment for software applications to automotive dealerships
•Familiarity with dealership operations including technician and service advisor work flow activities
•Vehicle CAN bus diagnostics experience
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.