Michigan Works! Northeast Consortium (MW!NC)
Job Title: Career Navigator
Level: Field Staff
Reports to: Planning and Program Manager
Primary Functions:
To provide local employers with qualified job seekers to fulfill their immediate employment request by:
- Facilitating the match between job seekers and employers;
- Participate in a system for clearing labor between states and meeting the work test requirements of the State unemployment compensation system;
- Facilitate Workforce Investment Opportunity Act (WIOA) registration;
- Facilitate Trade Assistance Act (TAA) registration.
Essential Duties and Responsibilities: Other duties may be assigned.
- Explain services and programs available through Michigan Works! Northeast Consortium (MW!NC);
- Actively assist customers in locating appropriate employment resources, use of the job board, computers, and office equipment;
- Keep office equipment in the Resource Rooms at peak performance and report any issues to appropriate staff;
- Provide assistance to job seekers with developing resumes, writing cover letters, completing job applications and preparing for interviews when necessary;
- Maintain complete knowledge of the Pure Michigan Talent Connect system;
- Actively assist customers in locating appropriate employment by implementation of Talent Assistance services;
- Implement a “pool” concept of job seekers to facilitate matching of their skills with employment opportunities;
- Assist with the development of employability workshops and facilitate workshops as scheduled;
- Process the appropriate paperwork for Fidelity Bonding, Unemployment Insurance Agency (UIA) Training Waivers, UIA Re-employment class, and work registration for UIA claimants;
- Be knowledgeable of all program definitions, various program limitations, and eligibility criteria;
- Interview and assess applicant’s eligibility for registration into WIOA, when applicable. Acquire verification documents to be used to determine eligibility;
- Effectively complete and maintain WIOA pre and post exit follow-up;
- Interview and assess applicant’s eligibility for enrollment into TAA. Acquire verification documents to be used to determine eligibility;
- Run, process and distribute required reports;
- Be knowledgeable of community agencies and services available for customer referrals as needed;
- Proctor WorkKeys testing and other assessment test;
- Maintain appropriate customer files;
- Maintain and be knowledgeable of WIOA, Welfare Reform, TAA, UIA and Employment Services policies and procedures including MIGS and WDB policies;
- Demonstrate a thorough understanding of performance objectives and how placement, retention and post-program follow-up affect these. Develop strategies with team members to ensure success;
- Maintain records of customer visits and services;
- Enter all applicable information on OSMIS and/or other identified systems in a timely manner;
- Be knowledgeable of laws enforced by EEOC including: Americans with Disability Act, Equal Pay Act, Civil Rights Act and Age Discrimination in Employment Act;
- Communicate in a professional manner with all customers, partner staff, and co-workers, in person, by phone or through electronic messaging;
- Follow direction from management;
- Develop and maintain productive relationships with co-workers, supervisors, and community partners;
- Travel to other MW!NC offices and to training as needed.
Remote Work: Very limited opportunity and must have approval from direct supervisor and Director.
Education and Experience:
High school diploma or equivalent required. Two years’ work experience in customer service, clerical, and computer skills preferred.
Required skills:
- Self-motivation, good listening and organizational skills, and the ability to work well with others under minimal supervision;
- Must be confidential;
- Strong communication and interpersonal skills necessary to work effectively with a diverse customers base, staff, and partner agency personnel.
Preferred skills:
- Experience with computers, software programs such as Microsoft Office, internet use, and the ability to “navigate” through programs such as O-Net, various government websites (State of Michigan, etc.).
Must be willing to travel to other Michigan Works! offices in region and to out of region locations for training as needed.
Certificates, Licenses, Registrations:
Must have reliable transportation and a valid driver’s license.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly expected to verbally communicate in a variety of environments, including those with high levels of background noise.
- Must be able to operate a computer using word-processing and spreadsheet programs, such as Word and Excel.
- Must be able to read and understand written documentation.
- This position requires the ability to occasionally lift and carry materials, such as office products and supplies, up to 20 pounds.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
Expectation of Employee Compliance and Accountability:
Work and performance for MW!NC employees are guided by reporting requirements, Federal Law and Regulations, State of Michigan Policy, MW!NC policy, and MW!NC processes and procedures in providing services to the community.
Each employee will be held accountable for compliance and adherence to those requirements. It is incumbent upon MW!NC employees to become thoroughly familiar with these priorities and requirements and remain current as requirements change, as they will.
