The Fraud Prevention Department supports the Credit Union through fraud monitoring and risk mitigation. Fraud Investigators will review accounts and transactions through various channels such as, bill pay, check, credit and debit card, ACH, ATM and wires to identify fraudulent activity and mitigate loss to the Credit Union and our members. Remote deposits and other transactional activity are also monitored and actioned to ensure members' funds are secure and that there is minimal risk of loss. Qualified candidates will be knowledgeable about products and services that the Credit Union offers, possess exceptional verbal and written communication skills, maintain professionalism while communicating with members over the phone, be able to conduct a comprehensive account review to identify unusual or suspicious activity, and handle daily responsibilities with thoroughness and accuracy.
This position is a hybrid role with a combination of working both onsite at the Headquarters 1 Building in East Lansing and remotely. A schedule of expected onsite and remote workdays will be discussed during the interview process.
100% company-paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a 2:1 Match
12 Weeks Paid Parental Benefit
To learn more about our benefits, visit www.msufcu.org/benefits
Essential Duties and Responsibilities:
Fraud Investigator I:
Review accounts and transactions for fraudulent activity and take appropriate action, such as restricting account activity, to prevent fraud losses and recover funds. This may require extensive research and independent decision-making.
Investigate fraud claims or potential losses incurred by card fraud, deposit fraud, forgery, kiting, altered checks and other fraudulent activities and in accordance with laws, regulations, policies and procedure
Assist members in person, over the phone, or through the Credit Union's messaging systems when working on fraudulent or potentially fraudulent account activity.
Work with member service areas to review potentially fraudulent activity.
Provide prompt and excellent service to members and employees in answering telephone calls and other messages in a timely and professional manner
Promptly and proactively solve member and employee complaints and issues using good judgment.
Educate and advise members in making informed decisions about their account, including account security and arrangements for resolving negative balances that result from fraud.
Work collaboratively with other business units to resolve account matters and make any necessary arrangements for negative balance(s) in a timely manner.
Prepare letters of indemnity to recover funds from other financial institution.
Collect and report suspicious activity information for Suspicious Activity Report.
Review application and membership information and identification documents when there are discrepancies or irregularities to verify information and decision requests appropriately.
Perform skip tracing to locate or identify members without valid contact information.
Develop and maintain a working relationship with departments, branches, and contacts at other financial institutions to expedite exchange of information and to obtain assistance and counsel when needed on all matters pertaining to fraud.
Use multiple systems such as, Episys Quest, Temenos, VDM, RSM, Chexsystems simultaneously for reporting, information gathering and completing fraud investigation.
Complete projects as assigned by management that produce quality and action driven results within provided deadline
Conduct user acceptance testing (UAT) on fraud detection system
Maintain understanding and awareness of emerging and changing fraud trend
Accurately document all account review efforts, contacts with members and actions taken, in a thorough and timely manner to ensure updated information is available to front line and other employees.
Perform account maintenance and daily balancing of all financial transactions performed.
Record and maintain charge off, fraud tracking, and other department tracker
Actively engage in department initiatives and achieve assigned position goals.
Participate in training activities within the department and with Learning and Development; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws; assist in mentoring new employee
Review alerts, affidavits and other notifications to identify fraud trends and inform decisions on rule creation and other loss mitigation strategies.
Perform other duties and assist other employees as assigned.
Fraud Investigator II:
All of Fraud Investigator I duties and responsibilities.
Handle escalated member situations and take appropriate action to resolve them.
Notify management about common fraud account activity trends and make recommendations to update or implement changes to prevent further loss.
Identify training opportunities and work with management to implement them.
Consistently take ownership of situations, utilize resources, approach tasks with a solution-based mindset and attention to detail.
Identify industry trends in fraud and risks associated with fraud and make recommendation in controlling and mitigating risk.
Make recommendations for rules and other loss mitigation strategies based on fraud trends.
Consistently meet or exceed assigned goals and is engaged in department initiatives and promotions.
Fraud Investigator III:
All of Fraud Investigator I and II duties and... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities