Job Summary
The Behavioral Health Receptionist ensures the appropriate, courteous and professional reception of patients and visitors, both coming into and calling the Center. The Receptionist assists with maintaining efficient and proper patient scheduling, including collection pertinent patient and insurance information, as well as quality Improvement activities.
- Answers telephones promptly, and assist patients with scheduling appointments. Screens calls and handles requrests or directs to another team member. Takes messages for physicians and staff according to protocol. Responsible for obtaining prior authorizations for insurances that require mental health services.
-
Greets incoming and outgoing patients and assists patients with sign-in procedure. Processes external referrals for behavioral health services. Serves as a liaison between the public and the Center by providing outstanding customer service. Provides information regarding GLBHC services.
-
Verifies insurance coverage, conducts income determinations and assigns payment category and updates patient information.
-
Schedules return appointments during check out and utilizes the recall system as a tool to track patients who require follow up. Initiates phone reminders to patients prior to appointment as needed.
-
Collects fees which are the patient responsibility at the time of visit and issues a receipt. Sets up payment plans as necessary.
- Inputs data in computer in accordance procedures and policies, including electronic health records.
- Assists with orientation of new employees, students and other personnel as assigned
Requirements
- Must have a high school diploma or equivalent.
- Two (2) years previous experience in medical office, clinic or behavioral health setting preferred.
- Associates degree in medical office or health care related field preferred.
- Bilingual (English/Spanish) preferred.?
Great Lakes Bay Health Centers is an Equal Opportunity Employer. Qualified minorities, women, people with disabilities and military veterans are encouraged to apply. We offer a competitive salary and comprehensive benefit package.
