Non Exempt / Bargaining Unit Posting -
Local / Seniority Unit- 1781/0000
Date Posted 09/16/2021
Deadline Date- 09/23/2021
Job Title - Document Support Clerk
Department 125480 BCN Advantage Customer Service
Salary Grade - UAB - Please reference Appendix A of the BCBSM/BCN MLA
Job Code C_D
Number of Openings - 1
Status Regular FT
Site- BCN Commons
This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence.
Date stamps, analyzes, sorts and codes mail for the corporation and/or department
Batches, counts, logs and routes mail according to established procedures and standing instructions
Accurately report productivity
Assembles files, kits and materials and assembles and distributes expensing materials
Monitor clerical requests to process inbound and outbound correspondence/project work
Processes departmental or organizational material request as assigned
Updates and uploads work in corporate document repository to ensure proper handling
Reviews inbound correspondence for duplicate or associated interactions
Reviews submitted forms for accuracy and updating member contract
Performs general telephone routing of inbound telephone calls
Other Duties as assigned
High School Graduate or GED equivalent is required.
One (1) year of related work experience in areas such as claims processing, customer service, or membership enrollment.
Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner.
Analytical skills to interpret, direct and code inquiry information.
Mathematical skills necessary to calculate and develop operational performance reports.
Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary
Other related skills and/or abilities may be required to perform this job
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.