CUSTOMER SERVICE REPRESENTATIVE
Line of Business
Equus Workforce Solutions
Equus Workforce Solutions
As a Call Center Customer Service Representative, you will answer inbound inquiries from clients in a fast-paced team environment, determine needs and eligibility for a variety of benefit and training programs, and make outbound follow up calls to inquiries as necessary.
Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
Determines eligibility by comparing client information to established guidelines
Schedules clients for Employment and Training Program Orientations available locally to their area of residence
Refers clients to third party workforce services providers
Informs clients by explaining procedures; answering questions; providing information
Maintains an accurate written record of the transaction following established guidelines
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Updates job knowledge by studying new programs that become available; participating in employment and training discussions
Other duties as assigned
HS Graduate or GED required, some college or undergraduate degree is a plus
6 months or more experience in customer service, preferably in a Call Center environment, required
Workforce or other Human Services experience is a plus
Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking
Work Environment And Physical Demands
Must be able to sit or stand for long periods of time.
80% of the day will be spent sitting or standing while talking on the phone
About our Line of Business
Equus Workforce Solutions,formerly ResCare Workforce Services, is the nation's leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.
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Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.