Description
About this Opportunity
Herman Miller is seeking a Manager, Global WFH Program to join our digital team. Focused on our WFH program around the world, the Manager, Global WFH Program is responsible for providing key input to the strategic roadmap as well as leading and executing programs to grow our global WFH business. This role works with a range of internal and external partners, and reports to the Director of Herman Miller eCommerce.
What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as someone who . . .
Create seamless Global WFH online experience and drive incremental business growth.
Define clear and measurable objectives for the global WFH experience online, and work with reporting and analytics tools to report against those metrics.
Keep pace with digital trends and technologies, especially relating to direct-to-consumer best practices, and provide relevant input to the team to continually better our web presence and digital awareness.
Lead and coach a team responsible for day to day tasks and oversee completion of tasks, deliverables, projects, and timelines.
Leverage customer on-site behavior and analytics to increase conversion and engagement.
Partner with key internal and external partners to support strategic WFH program opportunities, including clients, strategy, sales, dealers, customer engagement and internal partners.
Project management for new WFH program launches, including coordinating with sales, web production, merchandising, inventory/planning, development and marketing teams globally to complete deliverables.
Provide a single point of contact for clients and their professional teams for global and regional WFH project delivery and the ability to provide strategic consulting on the best solution for their business needs.
Work closely with merchandising, editorial, and marketing to support digital sales and brand initiatives.
Work with the retail and B2B digital product teams to ensure a seamless customer experience across our digital properties.
Sound Like You?
You might be just who we're looking for if you have . . .
Bachelor's Degree Years required; Master's degree and/or certification preferred.
Demonstrated formal or informal leadership of people.
Demonstrated success in a customer-centric role.
Excellent verbal and written communication ability, with strong emphasis on listening, facilitation, and customer-facing presentation skills.
Understanding of website operations processes.
Ability to balance customer and business needs, while remaining flexible in a fast-changing environment.
Ability to think strategically and execute tactically.
Demonstrated ability to manage cross-functional projects with several teams.
Excellent organizational, project management and time management skills.
Knowledge of current market trends and ability to lead strategic decisions.
Good understanding of UX drivers, A/B testing and performance measurement.
Our Values
Our values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.
We are difference-makers reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.
We are all extraordinary is our statement about the worth of individuals and our commitment to help everyone reach their full potential.
We are better together demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.
Who We Hire
Simply put, we hire everyone. Herman Miller Group is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
Schedule:Full-time
Employee Status:Regular
Travel:No
Shift:First
Work Schedule:8am-5pm
Primary Location:United States-Michigan-Holland
Other Locations:United States-Connecticut-Stamford, United States, United States-New York-New York City