Salesforce Systems Manager
Main Office (MOS)
Position Summary
The Salesforce Systems Manager is responsible for the ownership, design, configuration, implementation, testing, communication, maintenance, and administration in support of the companys core operating systems strategy.
Duties
1 Perform Salesforce administration activities, including platform, user, object model, and reporting configuration.
2 Oversees system roadmap and configuration across the entire Salesforce landscape
3 Maintains and grows expertise in software capabilities, both current and on future release roadmap.
4 Partners with stakeholders and customers across the organization to inform and gain buy in on the product vision, strategy, features, and prioritization.
5 Manages master database architecture.
6 Maintains internal documentation to support system administration desktop procedures.
7 Works with project teams to coordinate system upgrades including timing, testing, and rollout.
8 Serves as a subject matter expert (SME) for system architecture, data models, etc.
9 Partners with internal stakeholders and Salesforce Developers(s) to build new capabilities and integrations on the Salesforce platform.
10 Performs and manages CRM process and technology change management activities, including rollout of solutions, upgrades and applications, while minimizing business disruption
11 Collaborates across other business and technology teams within the organization
12 Serves as a point of escalation for advanced issue resolution and provide technical and troubleshooting assistance
13 Administers dashboard building and maintenance as requested.
14 Acts as relationship management point of contact with software vendors.
15 Dedicates time to research emerging tech trends that may apply to enterprise and drive adoption strategy.
16 Drives feature requests with software vendors and internal development team.
17 Other duties as assigned.
Requirements
* Bachelor's Degree in information technology or related field (Required)
* 5 years experience in product ownership, system administration, or system support role
* 3 years experience using Salesforce
* Intermediate level of Salesforce configuration, workflow & approval process knowledge
* Demonstrated ability to manage multiple competing priorities
* Excellent written and verbal communication skills
* Proven record of continually seeking learning opportunities
* Strong customer service skills
* Ability to understand and translate the voice of business customers
* Ability to think creatively to solve customer requests using configuration
* Strong negotiation, presentation, and reporting skills
* Highly organized with strong attention to detail
* Advanced proficiency in Microsoft Office Suite and Microsoft Visio
* Demonstrated ability to take initiative and embrace change
* Knowledge of configuration and support best practices and methodologies
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
* Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
* Comprehensive Dental and Vision Plans
* On-Site Fitness Center with Free Personal Training & Group Fitness Classes
* Voluntary Health and Dependent Care Reimbursement Accounts
* Life,Accidental Death &Dismemberment Insurance and Dependent Life
* Short and Long-Term Disability Coverage
* 401(k) Plan with Sun matching contribution
* Paid Parental Leave
* Employee Assistance Program
* Identity Theft Insurance
* Legal Assistance Plan
* Pet Insurance
* Tuition Reimbursement program providing financial support to team members who further their formal education
* Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
* Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
* Free Virtual 1:1 Tutoring for the children of Sun Team Members
* Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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