At SpartanNash, we deliver "what our guests want, when they want it - fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That's why SpartanNash is a cut above the rest.
Location:
2755 Lake MI Drive - Grand Rapids, Michigan 49504Job Description:
Job Description
To provide and maintain high standards of customer service in the department; to supervise and direct crew activities within the direction of the Dairy Queen Manager and operations to ensure that the work shifts of the associates working contribute to the financial best interest of the store. Complete all other duties as assigned in a timely manner.
- Responsible for the eCommerce process for receiving customer's online orders and picking up or delegating orders
- Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution etc.)
- Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
- Report customer issues, shorts, overages, damages to store management immediately
- Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Sound Like You? Here's what you'll need:
- Strong written and verbal communication
- Strong organization and prioritization
- Knowledge of store layout for efficient picking procedures
- Problem solving skills
We are not able to sponsor work visas for this position.
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more .
SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.