Key responsibilities include:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Ensure all visitors into the office possess a badge i.e. employee, temporary or guest badge
- Notifies employees or contractors of visitor arrival.
- Answer, screen, and forward incoming phone calls.
- Corresponding via email using Microsoft Outlook.
- Provide special project and administrative support on an ad hoc basis.
- Effectively addressing and resolving client and customer concerns and/or complaints.
- Responsible for submitting cases through the company's on-line case management system for all maintenance or janitorial issues regarding the lobby as well as following up as needed to ensure timely completion.
- Data entry & word processing using Microsoft Suite.
- Keeping statistical data on services provided.
- Ensure reception area is tidy and presentable, with all necessary stationery and materials
- Processing of incoming and outgoing mail and packages
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.