H & P Technologies, Inc. is a fast-growing industrial distributor and service company based in Warren, Michigan. Our BEHCO division, is looking for an energetic and motivated Customer Service Representative to join our team. BEHCO is an industrial distributor of fluid power, motion control & automation components and systems, and collaborative robots.
As a Customer Service Representative, you’ll be responsible for researching, processing, and resolving customer questions about products, orders, and pricing. We’ll train you on the information you need to know about insurance plans to help ensure your success.
Responsibilities
- Assist customers with product questions, sales, and order taking via phone, email and chat
- Process requests for price, delivery, order status, order expedites and technical product assistance
- Monitor open orders to ensure process is on schedule
- Be proactive by asking relevant questions to provide the best solutions for customer needs
- Research through multiple sources when needed to determine best product/solution for the customer
- Use metric goals to improve job performance
- Build rapport with customer, vendors, and outside sales personnel
- Enhance product and technical knowledge by studying new product information and participating in training and educational opportunities
Skills and Experience
- Excellent Customer Focus and understanding of total customer satisfaction
- Ability to work independently as well as in a team environment
- Excellent written and verbal communication skills, and grammar
- Excellent people and relationship building skills
- Customer driven with a positive, professional, customer first attitude.
- Strong organizational skills with the ability to multi-task with attention to detail and accuracy
- Strong analytical, decision making and problem-solving skills
- Proven proficiency and experience in the use of business operational software
- Proficient with Microsoft Outlook, Word and Excel and other corporate productivity tools
- Possess an energetic, outgoing, and friendly demeanor
- Aptitude to learn about technical products and provide technical support to customers
- Associate’s or Bachelor’s degree or equivalent preferred
- Customer service experience preferred
Join the Team
We are a growing and financially sound organization that provides interesting and challenging work to our team members, a family-like atmosphere, and value-added solutions to our customers.
Employees are offered competitive pay and benefits, including health, dental and life insurance; 401(k) with partial company match; profit-sharing plan; paid holidays, vacation and personal days; and tuition reimbursement program.
We are an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
