Job Details

Interact by phone with outside parties to petition for interest in services, make appointments, collect information, and conduct follow-up. Share resources for a variety of community needs and regarding workforce programs. Direct customers to appropriate employment and training services programs according to established guidelines.

* Place outbound calls to provide outreach for special initiatives

* Provide high quality customer service while sharing information, answering questions, and explaining procedures to help customers connect to community resources and Employment &Training activities based on established guidelines

* Ask / Respond to questions with tact and professionalism

* Maintain an accurate written record of conversation(s) following established guidelines
* Maintain and improves quality results by adhering to standards and guidelines and by recommending procedures improvement as needed

* Ensure information shared with public is current by reviewing any updates provided

* Perform all other duties as assigned

* Skills/Qualifications: Strong verbal, written, and telephone communication skills. Able to listen for stated and unstated needs and able to use tact when discussing needs/opportunities for support. Data entry skills, a strong plus. Must be able to multi-task
while maintaining quality customer service. Able to attend to details and multi-task while providing high quality customer centered service required.

* Education/Experience: HS Graduate or GED required, some college or undergraduate degree is a plus. Six months or more experience in customer service, preferably in a Call Center environment, required. Workforce or another Human Services experience is a plus.