Job Details

Description

• Demonstrates SoundOff Signal's Core Values in daily interactions with internal and external customers.
• Drive process and technology improvements to proactively address issues for SoundOff Signal service departments.
• Create, approve, and maintain company procedures, processes, and policies for Technical Services Department and Authorized Service Centers (ASC).
• Participate in release project requirements.
• Assist with the roadmap development for Tech Service Department.
• Manage, train and support ASC (authorized service centers).
• Train department personnel as appropriate.
• Understand root-cause analysis and quality system audits.
• Capture and assist in providing data related to customer ideas, product feature and function improvements.
• Metric creation and maintenance.
• Assigning technicians work flow as appropriate to maintain department goals and objectives and assist other departments
• Provide back-up supervision to the department when needed.
• Successfully communicate with customers; to answer questions, solve problems, and ensure customer satisfaction.
• RMA investigations and follow-up reporting.
• Ability to provide clear communication to other departments.
• Quality data entry and record keeping.
• Maintain a clean and organized working environment.
• Read and follow SoundOff Signal Work Instructions and processes
• Perform other tasks as needed.

Requirements

• Associate degree or equivalent experience in a related field with a minimum of 2 years' experience in related field.
• Experience with APQP, PFMEA's, Control Plans, Flow Charts and 8D Methodology.
• RMA processing and problem-solving.
• Collection and Analysis of PPM data.
• Ability to read electrical schematics.
• Working knowledge of ECN's and quality improvements.
• 2 years in a customer service environment. Strong technical, analytical, and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
• Excellent interpersonal skills, including negotiation and problem resolutions, in a cross functional team.
• Planning and project management skills.
• Ability to learn and/or demonstrate leadership skills.
• Ability to successfully multi-task in a fast-paced environment.
• Strong organizational skills to handle multiple, competing priorities simultaneously, without losing sight of the highest priority items.
• Strong problem-solving and critical thinking skills.
• Ability to work in a cross functional team environment.
• Effective handling of conflict and customer issues.
• Excellent telephone etiquette.
• Able to follow and understand work instructions.
• High level of written and verbal communication skills to talk to technical, and non-technical, team members and management.
• Strong product knowledge.
• Excellent knowledge and execution of Microsoft software packages including Office or Office 365.
• Able to accurately analyze data into usable formats.
• Detail-oriented and thorough.