MORTGAGE ADMINISTRATOR
Non-Exempt
Reports to: Real Estate Lending Manager
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
- Trustworthy
- We deliver excellence through knowledge.
- We can be depended upon to do the right thing.
- We believe in exceeding expectations.
- Caring
- We are committed to encouragement and the power of positivity.
- We respect all people, without judgment.
- We give the best of ourselves when we join together.
- Enthusiastic
- We are hardworking, passionate people.
- We encourage maximizing happiness and fun.
- We thrive by finding new ways to help.
Essential Duties
• Answer incoming phone calls and emails to the department using excellent communication skills.
• Transfer members appropriately or take detailed messages accordingly following department standards.
• Seek expanded member relationships by determining member needs and guide member accordingly.
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
• Deliver on the Credit Union’ Service Promises in every service situation.
• Complete daily mortgage lending related tasks as directed by leadership.
• Handle clerical duties such as but not limited to:
o Discharging of mortgages;
o Quality control for loan file;
o Submitting and recording payments;
o Process/send escrow payments;
o Week/Month end Reports;
o Balancing GL’s;
o Internal mortgage loan audits;
o Disburse loans;
o Schedule Loan closings; and
o Create tracking for member inquiries, loans in process, closed loans, etc.
• Other duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
• Strive to exceed credit union, department, and personal goals.
• Excellent written and verbal communication skills.
• A thorough understanding of all of the mortgage products and services of the credit union.
• Extensive knowledge of the Credit Union’s products, services, policies and procedures.
• Good organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.
• Ability to work overtime, attend meetings, seminars and travel.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the employee is regularly required to stand, sit for up to 3 hours at a time, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
• The vision requirements include close vision and ability to adjust focus for up to 8 hours per day.
• Nature of position requires physical mobility and the ability to lift a minimum of 25 pounds.
Work Environment
• Must maintain a neat and orderly work area.
• Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
o Wipe down teller windows and desk surfaces after every Member and Team Member interaction. If limited or no Member interactions, this practice is to be completed a minimum of twice a day.
o Wipe down door handles, drive thru canisters, desks, telephones, areas that are often touched by members or team members coming in frequently.
• Sanitize shared spaces such as break rooms, whiteboards, and meeting tables after every use.
• Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
• Minimum high school graduate or equivalent.
• Skills in Microsoft Word, Excel, and Outlook
