With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national recognitions:
* 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work
* 2020 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
* Top 101 2020 Best and Brightest Companies to Work For in the Nation
* 2020 Healthiest 100 Workplace in America
* 2021 Top Workplaces USA
CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.
CBIZ Network Solutions has a Field Service Technician position available. Our technicians work from home and we provide them with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:
Essential Functions and Primary Duties
- Work autonomously to complete all maintenance, project and IMAC calls efficiently and timely
- Provide backup coverage for neighboring service areas as required
- Answer Help Desk calls as assigned
- Occasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch
- Coordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site
- Perform ticket updates whenever possible, including assuming ownership of tickets, entering all dates/times, resolution codes, hardware used, appropriate details, etc.
- Responsible for compliance with all Asset Management duties including timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log
- Provide technical support to client in a timely manner with little or no disruption to daily customer operations
- Responsible for completing all required inventory activities related to company vehicles and branch locations
- Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site
- Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications
- Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate
- Operate a company vehicle for transportation to and from work activities
- Repair equipment off site as needed
- Provide excellent customer service
- Perform related and project work as required
- Carry a company issued cellphone and respond when called upon
Minimum Qualifications
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Able to hold and grip objects
- Able to read and review information on computer monitors for extended periods of time
- Subject to periods of prolonged walking, sitting, and standing
- Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
- Maintain high speed internet access
- Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
- Provide a clean and safe location for the repair of equipment as required
- Provide a suitable workspace for performing Help Desk functions
- Maintain residence in assigned territory
