REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
- Microsoft Windows environments and operating systems, which includes experience with onsite and/or Azure Active Directory and Microsoft 365/Office 365 administration, Windows 10 and Office applications
- Basic network concepts and structure, including DHCP, DNS, etc.
- Basic principles regarding budgets and expenditures
- VOIP telecommunications systems, smart phones, imaging/printing devices, and current hardware and software standards
SKILL TO:
- Type, enter data, file efficiently and operate office equipment
- Exercise problem-solving, critical thinking and prioritizing skills
- Demonstrate initiative, project management, organization and attention to detail
- Demonstrate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)
ABILITY TO:
- Relate to a diverse population which includes a variety of age, economic and educational backgrounds
- Understand and follow verbal and written instructions
- Communicate effectively, both verbally and in writing
- Demonstrate customer service focus, with the ability to relate and interact with all levels of the organization and vendors
- Adapt to ever-changing software and hardware technologies
- Manage multiple administrative and user support priorities
REQUIRED EDUCATION AND EXPERIENCE:
- High School diploma or GED; Bachelor’s degree, preferred
- Minimum of 3 years’ experience in an IT-related field, or demonstrable equivalent knowledge
- Valid MI Driver’s License and clean driving record
ESSENTIAL REQUIREMENTS:
Physical Requirements:
Push or pull up to 100 pounds, lift up to 50 pounds and carry up to 25 pounds. The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Environmental Working Requirements:
Work is done in an office environment with exposure to computer screens, with some exposure to clinical/residential environments. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.
Other Requirements:
The ability to work various shifts and irregular hours; Some local travel required; The Director or their approved designee is responsible to answer the Common Ground cell phone or texts 24/7 for emergencies unless planned back up is arranged for times when the director is unavailable (e.g. vacation).
The agency may in its sole discretion fill this position on a full-time, part-time or contingent basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to a background check and a pre-employment physical.
Common Ground is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
