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QualificationsHigh School Diploma or equivalent RequiredAssociate's Degree or equivalent /Technical school or equivalent Preferredless than 2 years experience in related field RequiredExperience with clinical information systems and environments PreferredTechnical support for customers using our digital products and online accountsThis role is working virtually, excellent internet connectionCall center or similar customer support is preferredAdditional Job DescriptionThis role is working virtually, so excellent internet connection is a must.Call center or similar customer support is preferred.
Qualifications
This role is working virtually, so excellent internet connection is a must.
Call center or similar customer support is preferred.
Job Code Number
Job Description
SummaryUnder direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls.
Monday to Friday
8:00 am to 6:00 pm
Variable Weekends
Additional Requirements
Visit our career page: Spectrumhealth.org/careers https://spectrumhealth.wd5.myworkdayjobs.com/SpectrumHealthCareers/job/Grand-Rapids-MI/IT-Support---Priority-Health-Digital-Customer-Support_R9831
Visit our career page:
Spectrumhealth.org/careers
https://spectrumhealth.wd5.myworkdayjobs.com/SpectrumHealthCareers/job/Grand-Rapids-MI/IT-Support---Priority-Health-Digital-Customer-Support_R9831
Spectrum Health View Profile
Employer Website
Grand Rapids, Michigan 49503
8482674
1
4/29/2021
15-1232.00